FAQ

FAQ

Questions?

  • How far are you from Venice Marco Polo Airport?

    A 15/20-min bus or taxi ride (14 km) depending on traffic

  • How far are you from Treviso Canova Airport?

    A 40/65-min bus, taxi ride (30 km) depending on traffic

  • How far from Mestre train station?

    We are just across the street from the station

  • How far from the cruise terminal?

    A 15/20-min taxi ride (10 km)

  • How far are you from Venice historical centre?

    Just 10 km away. Catch any train to Venice Santa Lucia (only 1 stop, 1o minutes!)

  • How frequent is public transportation to Venice?

    Trains and buses run every 10 minutes, all day long, until midnight.

    After midnight buses run every 30 min all night long

  • How long does it take by bus/train reach Venice?

    Just 10/15 minutes by train/bus

  • How much does the train to Venice cost?

    1.45 €uro (1 way)

  • How much does the bus to Venice cost?

    1.50 €uro (1 way)

  • Venice Access Fee

    If you stay with us you don't have to pay the Venice access fee. Simply request your free exemption on the Venice city council website


    More info

  • How much does a taxi from/to Venice airport cost?

    About 40€

  • How much does a taxi from/to the cruise terminal cost?

    About 35€

  • What is your check-in/chec-out time?

    Earliest check-in: 14:00

    Latest check-out: 12:00noon

  • Can I store my luggage somewhere?

    Sure! We can store your luggage in our luggage deposit prior to chekc-in and after check-out. This is a free service

  • Do you accept credit cards?

    We accept all major credit card types

  • Do you have a parking?

    We have a special agreement with Star Parking, located behind our hotel. Visit our location page for more details

  • How much does the parking cost?

    14 €uros for 24 hours, which we can charge to your room bill if you wish.

  • Are pets allowed?

    Pets are allowed with a compulsory supplement of 10€ per pet per night. We allow max 1 pet per room. Only dogs and cats are allowed

    Pets cannot be left unattended in the room

    Pets cannot access the breakfast room. Service dogas can stay free of charge

  • Do you apply reductions to children?

    Max 1 child aged 0 to 3 is free when sharing the parents’ bed. Max 1 free baby cot per room.

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