General payment terms.
1. Customers shall provide their credit card details as a guarantee of the reservation except for special conditions or rates, indicating directly in the area provided for this purpose the card number without spaces, its expiration date and the card security code.
2. The payment is debited at the destination hotel, unless under special conditions or rates where the payment is made at reservation (online prepayment on certain rates). This prepayment is classified as a deposit. Where the rate is not prepaid online, the hotel can request from the client, upon arrival, a deposit or authorisation to debit the credit card. This allows the hotel to guarantee the payment of amounts relating to services used at the hotel.
3. In the event of a no-show (reservation that has not been canceled where the customer did not arrive) when the reservation is guaranteed by bank card, the cost of the first night will be debited as a fixed indemnity from the card specified by the customer in the reservation guarantee.
4. In the case of a rate subject to prepayment online, the amount paid in advance, which is the deposit, is debited at the time of the reservation.